top of page


Benchmark Media Solutions, creates 3D and Virtual Reality Tours, powered by Matterport technology.


Human brain remembers - 10% what it reads, 20% of what it hears, and

90% of what it EXPERIENCES!


Instead of viewing flat dull images - have the experience as if you were really there!

 3D Virtual Tours pull a person into the space,

immersing them into an environment

- tour any structure from residential real estate to inside an airplane! 

Technology has advanced globally - you can too!

Rise above your competition with this next generation technology...

quick and easy (MLS and media ready - just copy and paste your link).


  1. What is a 3D Virtual Tour or Matterport Space?
    A Matterport Space, or 3D Virtual Tour, is a complete three-dimensional representation of a space, which lets you “walk” through the space to experience it as if you were there.  Look up, look down, the viewer is in control.

  2. Q: What do I need to view tours?
    A: There is no special software required to view your tour.  The most recent versions of Safari, Internet Explorer, Chrome and Firefox are all compatible.  You can even view your tours on your Android (5.0 or later) or Apple devices - or a Virtual Reality (VR) headset!  

  3. Q:  What is the turn time?  A:  For a virtual tour only, it is typically within 24-hours.  Typical turn time for bundles (tours, images, floorplans) is within three business days after appointment date.  Our tours are technology driven and sometimes delays occur that are out of our control; we will communicate any unforeseen delays.  In a rush - let us know and we will do our very best to try and speed up the process - with no extra rush fees.

  4. Q: Will your photographer stage the area prior to shooting?
    A: No.  Please ensure that the property is neat and ready prior to your appointment. Put away anything that you wouldn’t want to see in your 3D Virtual Tour.   Turn off ceiling fans or other items that move. Turn on all the lights.  Pets should be removed.  Extreme heat, humidity or cold will damage our equipment; please leave on AC or heat prior to photographer arriving.

  5. Q:  Why do I have to open the doors?   A:  Opening interior doors allows for a better walkthrough experience as closed doors will sometimes "hang" the tour.  If the door is closed, the photographer will not open the door and the area behind it will not be included in your walkthrough tour.

  6. Q: Do you shoot closets and bathrooms and laundry rooms?
    A: Bathrooms and Laundry rooms - Yes! We generally do not shoot inside closets unless it is large walk-in closet, approx 100sf or more, or if specifically requested.  Remember, if the door is open, we will include it in the tour.  If the door is closed, it will NOT be included.

  7. Q: Our home is on lock box - can you get in?
    A: Yes!  Our MLS membership allows for use of SentriKey lockboxes. We can lock up after the shoot.

  8. Q: Do you offer volume discounts?
    A: Yes. - please contact us.

  9. Q: How long a does a shoot take?
    A: Typically, 45 minutes to 1.5hrs per 1,000 sq ft. Much depends on the layout, furniture, number of floors etc. We prefer to estimate jobs at one hour per 1,000 sq ft.

  10. Q: Do you shoot exteriors such as the backyard or pool areas?
    A: Yes and No. The Infrared technology behind Matterport doesn't allow for shoots outdoors in direct sunlight. Depending on lighting conditions we do know a few tricks that "may" allow us some success in shooting outdoor spaces. We can also shoot 360 outdoor spaces and include them as a link in your walkthrough tour (weather permitting).  

  11. Q: Can I host the virtual tour on my company's website?
    A: No. Hosting is held exclusively on the Matterport servers.   

  12. Q: What if I do not like the Virtual Tour?
    A: Repeat business and referrals are the heart of our business - we will make every effort to provide you with a top-notch 3D Virtual Tour.   

  13. Q: Can you edit the tours?
    A: There is limitation to what we can edit after a tour is created. We can delete scans if needed; however, that may cause blackened areas on your tour. We cannot edit or add/remove items from the actual imagery itself.  Although it is not possible to "Photoshop", we do have the ability to blur.

  14. Q: Will you shoot the garage or work shed?
    A: Yes and No.  We typically include attached garage areas to any virtual tour.  However, detached buildings or garages may require their own tours.  A less expensive solution to showcase any detached structure would be to utilize our 360 images.

Primary service area is Central and Northern Kentucky
Our service is NOT limited to Lexington; our service area is large and includes out of state projects.  Contact us!  859-583-1154
bottom of page